Integrating Multifamily Technology

How are technology integrations

affecting your properties?

Integrations have become a major concern for multifamily owners, operators, and the technology vendors providing services. Multifamily owners and operators expect technologies to integrate with their current systems, placing pressure on technology vendors to take on the responsibility of providing seamless integrations as a part of their service.

We will investigate concerns from both perspectives to see just how important integrations have become for vendors to succeed in a competitive marketplace, and how this affects the properties they serve.

A lot has been said about the problems of integrations, yet the perspective of both multifamily operators and technology vendors has been neglected.

Please fill out the following questions:

What type of properties do you operate, own, or manage? *

Which best describe your role in your company? *

I work onsite at a property

I supervise multiple properties

I work in an executive position at the corporate office

I own the property

Our company... *

Manages for others (third party management)

Owns properties and utilizes third party property management

Owns properties and manages our own portfolio

How many units does your company own? *

How many units does your company manage? *

What research and work have you done to understand technology integrations in multifamily? *

What PMS systems (Property Management Accounting Systems) do your properties use? *

How comfortable do you feel while working with integrations? *

Very comfortable

Comfortable

Uncomfortable

Very uncomfortable

Do you need to move data from a PMS system (Property Management Accounting System) to another vendor or provider to obtain the services necessary to run your properties? *

Yes, it is critical to our operations

Yes, but it's not critical

No, we do not need to move data between our vendors and PMS system

What problems have you encountered with your vendors initially setting up integrations with your PMS systems? *

It often takes a long time to set up

It often doesn't work properly

It is expensive

The integrations available were not compatible with the PMS

It broke other integrations that were already implemented

I haven't had issues with setting up PMS integrations

Are the integrations your company uses regularly breaking or not updating? *

They seldom break, but we are notified

They seldom break, but we are not notified when they break

They break often, but we are notified

They break often, but we are not notified when they break

They don't break

Which parties should be responsible for paying PMS (Property Management Accounting System) integration fees? *

How reasonable are the fees that technology vendors charge to access their API? *

Do you often forgo a product you wanted to use because of the lack of integrations? *

Yes, if a vendor isn't integrated, we have to find another company

Yes, we often forgo the product, but not always

No, but if they lack integrations, we try to help them integrate with our systems

No, we don't need to integrate everything, so we can use them anyway

Do you feel like your company is currently in control of the data it inputs into PMS and vendor systems? *

Yes, and we're confident that the PMS and vendors aren't sharing or using the data without our permission

Yes, but we aren't totally sure how the PMS or vendors are using that data

No, but we want to have better control over our own data

No, but we're happy letting other companies handle our data for us

We manage our own data directly

How satisfied are you with the breadth of systems that your PMSs (Property Management Accounting Systems) integrate with? *

Very satisfied, they have access to everything we want

Somewhat satisfied, they have access to most products we want

Somewhat unsatisfied, they have access to only some products we want

Very unsatisfied, they rarely have access to the products we want

How difficult is it to work with technology vendors on configuring new integrations? *

Very easy

Somewhat easy

Somewhat difficult

Very difficult

How often do you encounter issues with your existing technology integrations? *

Never

Occasionally, but the issues are minor

Occasionally, but the issues are significant

Regularly, but the issues are minor

Regularly, but the issues are significant

How important is it that your technology providers integrate with each other, not just the PMS (Property Management Accounting System)? *

Very important

Important

Unimportant

Irrelevant

How much of an impact do you think charging for technology to integrate with APIs has on the pace of innovation in your company? *

Huge impact

Moderate impact

Minor impact

No impact

How much of an impact do you think charging for technology to integrate with APIs has on the pace of innovation in the industry as a whole? *

Huge impact

Moderate impact

Minor impact

No impact

How much faster do you believe your company could innovate if technology providers implemented APIs that utilize industry-standard integration specifications? *

How much faster do you believe the industry as a whole could innovate if technology providers implemented APIs that utilize industry-standard integration specifications? *

How important would a vendor's support for industry-wide integration standards be for your purchasing decision? *

Very important

Important

Unimportant

Irrelevant

What changes would you like to see in the industry to make integrations work smoothly like they do in other industries? *

Is there anything else you would like to share in regard to integrations?

First Name *

Last Name *

Email *

Company Name *